How does KYC verification work on the platform?
The system checks uploaded documents for accuracy, validity, and compliance requirements before approval can be finalised. The KYC verification process on the platform follows a structured workflow that guides users through each step, from initial document submission to final approval, with the goal of confirming the user's identity as efficiently and securely as possible.
The process begins when the user navigates to the verification section of their account and uploads the required documents. For identity verification, this typically involves submitting a clear photo or scan of a government-issued document such as a passport or national ID card. The system first performs an automated validation check to examine the image quality, confirm that all four corners of the document are visible, verify that the document has not expired, and check that key details such as the holder's name, date of birth, and photograph are clearly readable. If any issues are detected at this stage, the user is notified immediately and asked to resubmit before the document moves to the formal review stage.
Once validation is passed, the document enters the compliance review phase, where it is examined in detail — either by an automated verification system, a trained Company specialist, or a combination of both. During this review, the information on the document is cross-referenced with the details provided during registration to ensure consistency, and the document itself is assessed for authenticity and compliance with regulatory standards. If address verification is also required, the submitted proof of address document goes through a similar process: checking that it is from an acceptable source, falls within the required date range, and displays the correct name and residential address. Throughout the process, users can monitor the status of their verification through the account dashboard, where updates are provided as documents move through each stage. If additional information or a replacement document is needed, the platform notifies the user with specific instructions on what is required. Once all documents are approved, the account is marked as fully verified and all associated feature restrictions are lifted.