How does withdrawal processing work on Libertex?
Withdrawal processing includes internal review and confirmation before the request is forwarded to the payment provider for completion. This two-stage approach ensures that every withdrawal is handled securely, complies with all applicable regulations, and reaches the correct destination — protecting both the user and the platform from unauthorised or erroneous transactions.
The process begins when a user submits a withdrawal request through the platform's interface, specifying the amount and confirming the payment method. The request then enters the internal review stage, where the platform's operations and compliance team verifies several key elements — including the user's identity and verification status, the availability of sufficient free funds (excluding any margin currently allocated to open positions), and the consistency between the withdrawal destination and the payment methods registered on the account. If all checks are satisfied, the request is approved and moves to the next stage. If any discrepancies or issues are identified, the user may be notified and asked to provide additional information or documentation before the request can proceed.
Once approved, the withdrawal request is forwarded to the selected payment provider, which handles the actual transfer of funds to the user's external account. From this point, the processing time depends on the provider's own settlement procedures — electronic wallets typically complete transfers within minutes or a few hours, card withdrawals within minutes, while card refunds and bank transfers follow their respective network and banking schedules, which may take several business days. Throughout both stages, users can track the status of their withdrawal in the account's transaction history, where updates are recorded as the request moves from submission through review, approval, dispatch, and final completion. This transparency ensures that users always have visibility into where their withdrawal stands and can take prompt action if any additional steps are required on their part.