What is accepted as proof of address for KYC verification?

Proof of address can include utility bills, bank statements, official government correspondence (such as tax returns, council tax bills, or government-issued certificates of residence) showing the user's full name and current residential address. These documents serve as independent confirmation that the user resides at the address provided during account registration, and they form an important part of the overall KYC process in jurisdictions where address verification is required alongside identity confirmation.

Utility bills are among the most commonly accepted proof of address documents. These include statements from electricity, gas, water, internet, or landline telephone providers. Each of these is considered a reliable indicator of residential address because they are issued to the occupant of a specific property. Bank statements are equally accepted and offer the additional advantage of being readily available to most users through their online banking portals. Official government correspondence (such as tax returns, council tax bills, or government-issued certificates of residence) also qualifies, provided it displays the required information clearly and meets the Company's recency requirements.

All proof of address documents must generally be dated within the last six months to ensure they reflect the user's current living situation. The document must clearly display the user's full legal name — matching the name registered on the trading account — alongside a complete residential address. PO box addresses are typically not accepted, as the purpose of address verification is to confirm a physical residential location. Both physical documents photographed or scanned at home and digitally generated statements downloaded from a provider's website are usually acceptable, provided they are clearly legible and contain all necessary details. Documents that are cropped, partially obscured, or show signs of editing will be rejected. Users should also be aware that certain documents — such as mobile phone bills, insurance quotes, or delivery receipts — may not be accepted as valid proof of address on all platforms, so checking the specific requirements listed in the verification section before uploading helps avoid unnecessary resubmission and speeds up the overall process.