Verification

As a regulated company, we are required to verify your identity within 15 days.

To verify your account, please:

• Send us a double-page colour scan of your open passport. If you do not own a passport, please send us a coloured scan of your national ID card (we require a copy of both sides of the ID card).
• Send us a scanned copy of a utility bill or bank statement issued within the last 6 months. Your full name, address, and the date of issue of the letter must be clearly visible.

Please watch this video about verification requirements.

To reset your account password, please go to our web platform or use the menu in Libertex mobile app.

Whichever option you choose, you will need to provide the e-mail address you specified when signing up with us and click Get My New Password.

You will then receive an e-mail with a link to reset your password.

Follow this link to create a new password to access our trading platform.