Verification

As a regulated company we are required to verify your identity, within 15 days of your first deposit.

To verify your account please:

• Send us a double page scan coloured copy of your open passport. In case you do not own a passport, please send us a coloured scanned copy of your National ID card (we require a copy of both sides of the ID card).
• Send us a scanned copy of a utility bill or bank statement issued within the last 6 months. Your full name, address, and the date of issue of the letter must be clearly visible.

Please watch this video about verification requirements.

To reset your account password, please go to our web based platform at https://app.libertex.com/#modal_restorePass or use the menu in Libertex mobile app.

Whichever option you choose, you will need to provide the email address you specified when signing up with us, and click Get My New Password.

You will then receive an email with a link to reset your password.

Follow this link to create a new password to access our trading platform.