How long can a pending withdrawal remain under review?
A pending withdrawal may remain under review while compliance checks or payment provider processing are completed. The duration of the review stage varies depending on the complexity of the transaction, the user's account status, any pending request for additional documentation from clients and the current volume of requests being processed by the platform's compliance team. In most cases, the internal review is completed within minutes or a few hours, though certain circumstances can extend this timeframe.
Straightforward withdrawal requests from fully verified accounts with previously used payment methods typically move through the review stage most quickly, as the platform already has all the necessary information to confirm the transaction's legitimacy. However, several factors can cause the review to take longer than usual. These include withdrawals involving larger-than-typical amounts that may trigger enhanced due diligence checks, requests directed to a payment method that has not been previously used or verified, accounts with recently updated personal information that requires re-confirmation, or periods of unusually high withdrawal volume across the platform that increase the processing queue.
If additional information or documentation is needed to complete the review, the platform will typically notify the user through their account or registered e-mail, and the review will remain on hold until the requested materials are provided. Responding to these requests promptly is the most effective way to minimise the overall review duration. Once the internal review is complete and the withdrawal is approved, the request moves to the external processing stage, where the payment provider's own timeline applies. Users who feel their withdrawal has been under review for an unreasonably long period — particularly after providing all requested documentation — should contact Libertex customer support with the transaction reference for a detailed update on the status and expected completion time.