What is considered official communication from Libertex?

Official communication refers to messages sent through verified Libertex channels, such as the official website or registered contact methods. These channels represent the only legitimate sources of information, updates, and requests from the platform, and being able to identify them is an essential skill for protecting your account and personal information from phishing and other social engineering attempts.

Official Libertex communications are typically delivered through a defined set of verified channels. These include e-mails sent from registered and authenticated Libertex e-mail domains, in-platform notifications that appear within the user's account dashboard, announcements published on the official Libertex website, and messages sent through verified social media accounts that are linked from the official website. Customer support interactions initiated by the user through the platform's built-in support tools or official contact page are also considered official communications. Any response received through these channels as part of an ongoing support request can be trusted as legitimate.

Users should be cautious of any message or communication received outside of these verified channels — particularly unsolicited contacts through personal e-mail, social media direct messages, messaging apps, or phone calls from individuals claiming to represent Libertex. Legitimate platform communications will never ask users to share their password, two-factor authentication codes, or full payment card details, and they will never pressure users into making immediate deposits or taking urgent financial action. If a user receives a message that claims to be from Libertex but seems unusual, contains suspicious links, requests sensitive information, or creates a sense of urgency, they should not click any links or provide any information. Instead, the recommended course of action is to log into the official Libertex platform directly — by typing the URL manually into the browser rather than clicking any provided link — and check for any relevant notifications in the account dashboard, or contact customer support through the official channels to verify whether the communication is genuine.