What happens if verification fails during the review?

If verification fails, users may need to submit clearer or corrected documents. Certain account features may remain restricted until successful verification. A failed verification does not result in account closure or permanent denial. It is a temporary status that can be resolved by addressing the specific issue identified during the review and resubmitting the required materials.

When a verification failure occurs during the review stage, the user is notified through the platform with details about what went wrong and what steps are needed to resolve the situation. The notification may indicate that the document image was insufficiently clear, that the document has expired, that information on the document does not match the account registration details, or that the submitted document type is not accepted for verification in the user's jurisdiction. This specific feedback is designed to guide the user toward a successful resubmission, minimising the back-and-forth that can occur when the cause of the failure is not clearly communicated.

While the verification remains in a failed state, certain account features may be restricted to comply with regulatory requirements. These restrictions typically affect functions that require confirmed identity, such as live trading, deposits above certain thresholds, and withdrawals. The extent of the restrictions depends on the Company's policies and the applicable regulatory framework, but in all cases, they are lifted once verification is successfully completed. Users who receive a failed verification notification are encouraged to act promptly by reviewing the feedback carefully, preparing corrected or replacement documents that address the identified issue, and resubmitting as soon as possible. If multiple attempts are unsuccessful or the user is unsure how to meet the stated requirements, contacting customer support for personalised guidance is the most effective way to identify the exact problem and find the appropriate solution, ensuring that full account functionality is restored as quickly as possible.