What documents are required for KYC verification?

KYC verification usually requires a valid identity document such as a passport or ID card. In some cases, a document confirming the user's address may also be requested. The specific documents needed may vary depending on the user's jurisdiction, account type, and the regulatory framework applicable to the Company's operations in that region.

For identity verification, the submitted document must be government-issued, currently valid, and contain key information including the holder's full legal name, date of birth, a clear photograph, and the document's expiration date. Passports are generally the most universally accepted form of identification due to their standardised international format, but national ID cards are also widely accepted, provided they meet the platform's quality and information requirements. The document must be submitted as a clear, complete image — showing all four corners without any cropping, editing, or obstruction — to ensure that all details can be properly reviewed during the verification process. Commonly accepted documents include utility bills (such as electricity, gas, water, or internet) and bank statements.

Address verification, when required, involves submitting a separate document that confirms the user's current residential address. Accepted documents typically include bank statements; utility bills (electricity, water, gas); utility bills (internet, cable TV, house phone line); tax returns; council tax bills; and government-issued certificates of residence. The document must typically be dated within the last six months to ensure it reflects the user's current address, and must clearly display the user's full name alongside the residential address. All submitted documents must be in their original form. Scanned copies, photographs, and in some cases digitally generated statements are acceptable, provided they are clearly legible and contain all required information. Users are advised to review the Company's specific document requirements before uploading, as submitting documents that do not meet the stated criteria is the most common cause of verification delays. Preparing all required documents in advance and ensuring they are high-quality and consistent with the registered account details helps streamline the entire verification process.