What is the KYC workflow on the platform?
The KYC workflow includes submitting identification documents, completing required address verification, and undergoing verification. This workflow is designed as a sequential process where each step builds upon the previous one, creating a structured path from initial submission to full account verification that balances thoroughness with efficiency.
The workflow begins when the user initiates the verification process from their account dashboard. The platform presents clear instructions outlining which documents are required and the quality standards they must meet. The user then uploads their identity document — such as a passport or national ID card — ensuring that the image is clear, complete, and shows all necessary details, including name, photograph, date of birth, and expiration date. Upon upload, the system performs an immediate automated validation check to confirm that the submission meets the basic technical requirements. If the image is blurry, cropped, or otherwise unsuitable, the user is notified right away and can resubmit without waiting for a full review cycle.
Once the identity document passes initial validation, the workflow advances to address verification if it is required for the user's jurisdiction or account type. The user submits a qualifying document — such as a utility bill or bank statement dated within the last six months — that confirms their residential address. After all required documents have been submitted and validated, the workflow enters the compliance review stage. During this phase, specialists or automated systems examine each document in detail, cross-referencing the information against the account profile and assessing authenticity according to regulatory standards. Throughout the entire workflow, users receive status notifications at each key milestone: submission received, review in progress, additional information needed, or verification approved. This transparent communication ensures that users always know where they stand in the process and what, if anything, is needed from their side to move forward. Once all steps are completed and approved, the account receives its verified status and all associated restrictions are removed.